Privacy Policy

Welcome to the StayWell Web site. Protecting your privacy is important, and we’re committed to clearly explaining how we treat your personal information.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site. Please read this privacy policy carefully and be aware that by accessing and using the site, you agree that you have read this policy and that you accept and consent to the privacy practices described. If you have questions or concerns about this policy, please e-mail us at or call us at 800.373.5777.

The information we collect and how we collect it

The only way we identify visitors to our site is if they choose to specifically identify themselves to us. This means we only collect personal information about you if you choose to disclose it to us (for example, when you sign up for our e-newsletter or request to receive more information about StayWell through our “Contact Us” form, you may choose to provide your name, mailing address, telephone number, e-mail address, or information about your business).  While we use recognized industry safeguards to protect personal information from unauthorized access or use, the sharing and storing of data online has inherent risks, so please take care to share only information that you believe is appropriate.

This Web site is not designed or intended to attract children, and we do not collect or maintain information from individuals who we actually know are under the age of 13 years.

We collect your non-personal information (such as your Internet Protocol address, and the software version and domain reported by your browser), by sending “cookies” to your computer. Cookies are used to track visitors as they use our Web site. StayWell uses cookies to enhance your online experience, and to learn how you use our services so we can improve the quality of information and resources available on our site. Most Web browsers are set up to accept all cookies, but you can change this setting to disable cookies or to tell you when a Web site is sending you a cookie (although some of our features may not work if you disable them).

How we use your information

We may use your non-personal information to help us compile general statistical data for site tracking purposes. Any other personal information is used solely to provide services you have requested or authorized. We also use the information you provide to respond to your questions, provide better functionality to you, to help us manage our Web site, and to comply with applicable law or valid legal process. We do not sell or share the information with any other entity for marketing purposes.

California “Shine the Light” Notice

StayWell does not share a user’s personal information with third party businesses for direct marketing purposes.  Even though StayWell does not share a user’s information for direct marketing purposes, California’s “Shine the Light” law provides California residents with the right to confirm whether a company has shared your personal information with other companies.  If you are a California resident and you provided your personal information to StayWell, then you may submit a written request for information about whether StayWell shared information with other companies for their use in direct marketing.  If you would like to make a Shine the Light request, please send an email to, with “Request for California Privacy” in the letter subject line. You must include sufficient detail for us to locate your information.  Please note that the California “Shine the Light” law does not cover all information sharing.

Linked sites

For your reference, this site contains links to Web sites that are not operated by or affiliated with StayWell. Because these third-party Web sites are not under our control, we cannot be responsible for them, and this privacy policy does not apply to the privacy or security practices of those sites. Information you disclose once you access these other Web sites is not subject to this privacy policy.

A note about EU safe harbor privacy principles

For all Information received by StayWell from participants located in the European Union, StayWell adheres to the Safe Harbor Privacy Principles issued by the U.S. Department of Commerce for compliance with the European Commission’s Directive on Data Protection (“Safe Harbor Principles”). StayWell has agreed to collect, process, and retain Information from participants in the European Union in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Privacy Principles, visit the U.S. Department of Commerce’s Safe Harbor web site at Please contact StayWell if you have any questions regarding this Privacy Statement or Safe Harbor adherence.

In compliance with the US-EU Safe Harbor Principles, StayWell commits to resolve complaints and answer questions regarding your privacy and our collection or use of your Information.  European Union citizens with inquiries or complaints regarding this privacy policy should first contact StayWell at:

The StayWell Company, LLC
Attn: Legal Department
3000 Ames Crossing Road, Suite 100
St. Paul, MN 55121

In the event a complaint cannot be resolved through StayWell’s internal process, StayWell agrees to refer EU participant disputes to The Better Business Bureau’s EU Safe Harbor Dispute Resolution Procedure available online at StayWell has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by StayWell, please visit the BBB EU SAFE HARBOR available online at for more information and to file a complaint.

Advertising and marketing

StayWell does not accept any advertising on our StayWell Online e-health portal, and StayWell does not receive income from marketing sponsors or advertisers. Any mention of a particular service is not an endorsement, but rather mentioned to ensure StayWell program participants will be aware of programs for which they are eligible.

Changes to the privacy policy

From time to time, we may change this privacy policy and our privacy practices because of changes in legal or regulatory requirements, in our business practices, or in our attempts to better meet your needs. When we do, we will post a revised privacy policy on the site. Any changes will be effective immediately upon posting. You are responsible for checking the privacy policy for these changes.

All trademarks, service marks, trade names, logos and graphics (“Marks”) used on this site are registered or common law trademarks of The StayWell Company, LLC, unless otherwise indicated.  You may not make any use of Marks without the prior written consent of StayWell.

Chris ConnelleyPrivacy Policy