StayWell

Privacy Policy

Welcome to the The StayWell Company, LLC (sometimes referred to herein as “StayWell”, “us”, “our” or “we”) Web site (the “Site”). Protecting your privacy is important, and we’re committed to clearly explaining how we treat your personal information.

This Privacy Policy (this “Privacy Policy”) explains how we collect, use, share, and protect your personal information or any other information concerning you, when you visit our Site. Please read this privacy policy carefully and be aware that by accessing and using the Site, you agree that you have read this Privacy Policy and that you accept and consent to the privacy practices described. If you have questions or concerns about this Privacy Policy, please e-mail us at privacy@staywell.com.

The information we collect and how we collect it

We do not collect any of your personal information except as set forth in this Privacy Policy.  The only way we collect personal information of visitors to our Site is if they choose to specifically provide their personal information to us (for example, if you request to receive more information about StayWell through our “Contact Us” form, you may choose to provide your name, mailing address, telephone number, e-mail address, or information about your business).  While we use recognized industry safeguards to protect personal information from unauthorized access or use, the sharing and storing of data online has inherent risks, so please take care to share only information that you believe is appropriate.

Account Holders are users of the Site or Services (as defined in the Terms of Use) who choose to create an account by registering with the Site. Account holders create a username and password, supply credit card information, and enter their name, mailing address, telephone number, e-mail address, or information about their business. We protect credit card holder information by complying with the Payment Card Industry (PCI) Data Security Standard (DSS). For more information about PCI and DSS, see https://www.pcisecuritystandards.org/.

Information from Children

This Web site is not designed or intended to attract children, and we do not collect or maintain information from individuals who we actually know are under the age of 13 years.  If you are under 13, please do not attempt to register or send any information about yourself to us, including but not limited to your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at the address below.

We collect your information (such as your Internet Protocol address, and the software version and domain reported by your browser), by sending “cookies” to your computer. Cookies are used to track visitors as they use our Site. StayWell uses cookies to enhance your online experience, and to learn how you use our services so we can improve the quality of information and resources available on our site. Most Web browsers are set up to accept all cookies, but you can change this setting to disable cookies or to tell you when a Web site is sending you a cookie (although some of our features may not work if you disable them).

How we use your information

We may use or aggregate your non-personal information with the non-personal information of our other users or other non-personal information collected offline.  We may use some or all of this information to support our commercial activities such as for general statistical purposes, site tracking, or for any other purpose.  Any  personal information that we collect is used solely to provide services or products to you that you have requested or authorized, to respond to your questions, to provide better functionality to you, to help us manage our Site, and to comply with applicable law or valid legal process. We do not sell or share the information with any other entity for marketing purposes.

We use your Account Holder Information to:

  1. Send you information about your orders;
  2. Fulfill your orders;
  3. Process and collect your payments;
  4. Customize, analyze, adjust and improve our services and products to better meet your needs;
  5. Enforce our agreements with you;
  6. Provide you with important administrative information regarding our products and services, such as changes to this Privacy Policy and our Terms of Use, and other policies;
  7. Prevent fraud and other prohibited or illegal activities; and
  8. Comply with requests of law enforcement or data protection agencies.

Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Account Holder Information needed to perform their functions but may not use it for any other purpose.

Linked sites

For your reference, our Site contains links to Web sites that are not operated by or affiliated with StayWell. Because these third-party Web sites are not under our control, we cannot be responsible for them, and this privacy policy does not apply to the privacy or security practices of those sites. Information you disclose once you access these other Web sites is not subject to this privacy policy.

EU Safe harbor

StayWell complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. StayWell has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/

In compliance with the US-EU Safe Harbor Principles, StayWell commits to resolve complaints and answer questions regarding your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact StayWell at:

The StayWell Company, LLC
780 Township Line Road
Yardley, PA 19067

Attn: Legal Department

StayWell has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by StayWell, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Advertising and marketing

StayWell does not accept any advertising of third parties on our Site nor do we receive income from marketing sponsors or advertisers. Any mention of a particular service is not an endorsement and is provided for solely for your convenience.

Changes to the privacy policy

From time to time, we may change this Privacy Policy and our privacy practices because of changes in legal or regulatory requirements, in our business practices, in our attempts to better meet your needs, or for any other reason. We reserve the right to revise this Privacy Policy in our sole discretion. When we do, we will post a revised privacy policy on the site. Any changes will be effective immediately upon posting. You are responsible for checking the privacy policy for these changes.

How to contact us
Should you have questions or concerns about this privacy policy or any other matter pertaining to our privacy practices, please contact us at: privacy@staywell.com

or

The StayWell Company, LLC
780 Township Line Rd.
Yardley, PA 19067
Attn: Legal Department


Chris ConnelleyPrivacy Policy